ERMProtect & Stingray LMS Administrator

ERMProtect is a leading Information Security & Training Company that helps businesses improve their cybersecurity posture and comply with regulations governing sensitive data. Services include cybersecurity assessments, PCI compliance services, remediation, digital forensics and Security Awareness Training.

  • ERMProtect - Platform
    • Maintain the 3rd party software platform
    • Evaluate new features
  • ERMProtect - Content Management
    • Upload content into the platform & associated game platform
    • Complete content quality assurance of uploaded content
    • Convert content to SCORM packages as required
  • ERMProtect - Direct End Client Implementation & Support
    • Complete client implementation – coordinate with client, set up account, set up content access, train client administrator, monitor progress
    • Assist clients with ongoing technical and customer support
  • Stingray - Direct End Client Implementation & Support
    • Complete client implementation – coordinate with client, set up account, train client administrator, monitor progress
    • Assist clients with ongoing technical and customer support

Requirements

  • Experience managing cloud-based Learning Management System or related platform
  • Experience managing Canvas or Bridge by Instructure a plus
  • Experience developing SCORM packages (e.g., Adobe Captivate)
  • Experience implementing cloud-based platform for clients
  • Experience providing customer service to clients
  • Ability to create and maintain support documentation for standard operating procedures
  • Ambitious with a sense of urgency, self-starter, driven, team player, and ethical
  • Excellent communication, customer service and people skills
  • Fluent in English; Spanish a plus
  • Based in Corporate Headquarters in Coral Gables, Florida

Please send resumes to [email protected]