Solutions That Clients Rave About
Our clients come back year after year because we get to know their business inside and out – and genuinely care about their safety, security, and success. Explore real stories of how we’ve delivered quality results and helped teams like yours succeed.
Case Studies
How We've Solved Client Challenges
We step in when people need us most – when problems are piling up and success demands something more than cookie-cutter answers. With over 25 years of experience across 40+ verticals, we help clients solve present-day challenges and face the future with confidence. See for yourself:
Strengthening Business Continuity:
How ERMProtect Updated an International Bank’s BCP for Compliance and Disaster Resilience
The Challenge
A large multinational bank conducted a Business Impact Analysis to identify the critical functions throughout its infrastructure. The bank then needed a team of experts to update its Business Continuity Plan to align with the findings of the BIA.
The Risk
The bank faced two major risks with this challenge. In the event of a disaster, such as a hurricane or ransomware attack, the bank could face significant financial risk if its disaster response was not swift and effective. Additionally, because the FFIEC requires a Business Continuity Management Program, the bank was exposed to compliance risk if their BCP was outdated.
What ERMProtect Did
ERMProtect updated the bank’s Business Continuity Plan to meet the requirements of the FFIEC. This included developing the governance for the plan, creating playbooks for disaster recovery by interviewing critical process owners, and testing the plan through a BCP tabletop exercise.
The Outcome
The bank now has an updated Business Continuity Management Program and Disaster Recovery Plan that has been thoroughly tested and is compliant with the FFIEC guidelines. This ensures that the bank is prepared to respond quickly to a disaster, mitigating finical harm from critical processes being down and saving the bank from financial and reputational damage.
What the Client Said
“[The consultant] took the time to learn how the bank worked and was then able to offer extremely valuable insights.”
Uncovering Hidden Threats:
How ERMProtect’s AI Pen Testing Secured Sensitive Customer Data
The Challenge
A financial institution needed to ensure its digital assets were secure against emerging threats, particularly as it expanded its use of cloud-based document sharing.
The Risk
A misconfigured document-sharing platform exposed sensitive customer passwords, creating the potential for a major data breach, financial loss, and reputational damage.
What ERMProtect Did
ERMProtect deployed advanced AI-powered penetration testing to simulate real-world attack scenarios. Our team identified the misconfiguration, demonstrated how attackers could exploit it, and provided actionable remediation guidance to close the vulnerability.
The Outcome
The institution promptly secured its document-sharing environment, preventing a potential breach and safeguarding sensitive customer data. This case underscores the importance of proactive security testing and responsible AI deployment in today’s threat landscape.
Containing a Massive Card Data Breach:
How ERMProtect Guided a Major Bank Through Double Extortion and Ransomware Response
The Challenge
A large bank experienced a significant credit card breach that impacted approximately 620 systems. The attackers employed a double extortion strategy, first exfiltrating sensitive data and then deploying ransomware to restrict access and demand payment, threatening to leak the stolen data if the ransom was not paid. The attacker had maintained access to the bank’s systems for nearly eight months, conducting numerous small, sophisticated actions, making it an extremely large and complex card breach.
The Risk
The breach exposed the bank to severe financial, legal, and reputational risks, with approximately six million credit cards compromised. This not only threatened the bank with substantial fines, legal penalties, and reputation damage, but it also put its customers at heightened risk of identity theft, financial fraud, and unauthorized transactions.
What ERMProtect Did
ERMProtect accepted the challenge and undertook a comprehensive forensic investigation despite the scale and complexity that deterred other firms. The team meticulously analyzed the bank’s extensive cloud storage, with over eight terabytes of card data, and retraced the attacker’s steps and activity to fully understand the scope and methods of the breach.
The Outcome
Once ERMProtect determined the number of compromised cards and provided the list, the bank was able to promptly block those cards to prevent further fraud. ERMProtect also confirmed whether the incident was fully contained by advising the client on how to remove any remaining attacker presence and validating that the environment was secure. The investigation identified the root cause of the breach and provided a comprehensive report for both the credit card companies and the bank, supporting regulatory compliance and helping the organization recover from the incident.
Rapid Response:
How ERMProtect Uncovered and Neutralized a Citywide Cyber Attack
The Challenge
A large city contracted ERMProtect to perform comprehensive penetration tests across all its networks. During exploitation attacks, ERMProtect observed system responses and behaviors that indicated malware presence. After further investigation, bitcoin miners were discovered running on newly purchased, high-performance Fire Department systems. The situation then escalated quickly, requiring immediate investigation beyond the original scope.
The Risk
Because active malware was present on the city’s systems, including dormant ransomware strains, and bitcoin miners were discovered, the city was at risk of data encryption and operational disruption if the ransomware was triggered. The city’s key servers and workstations were also compromised because malicious actors had established command-and-control infrastructure.
What ERMProtect Did
ERMProtect was able to immediately escalate the project, alerting city management upon detecting suspicious activity and requesting authorization for deeper investigation. The firm was then able to conduct a targeted investigation, tracing the issue to the Fire Department network and identifying the systems hijacked from bitcoin mining. After identifying the issue, ERMProtect conducted a comprehensive data breach assessment that uncovered malware and dormant ransomware across multiple systems. To mitigate risk, ERMProtect developed a detailed approach and cleanup strategy and provided ongoing guidance and support to assist the city in its cleanup operations.
The Outcome
ERMProtect helped the city successfully isolate compromised systems, preventing further spread of malware and ransomware. In addition, bitcoin mining operations were halted, restoring normal system performance, and the risk of ransomware activation was neutralized. The city’s technical team, with ERMProtect’s guidance, was able to clean up the environment and strengthen its defenses. Ultimately, the incident was contained before it could escalate into a full-scale breach or operational crisis.
Unlocking Critical Evidence:
How ERMProtect Acted as a Court-Appointed Forensic Expert
The Challenge
ERMProtect was appointed by the court as an independent third party to acquire digital evidence from three different types of suspects who were deliberately withholding information from the court. This lack of transparency was preventing lawyers and the court from accessing the facts needed to proceed with the case.
The Risk
Without access to critical digital evidence, the legal process was at risk of being compromised. The inability to obtain this information could have resulted in an incomplete or unjust outcome.
What ERMProtect Did
ERMProtect acquired forensic evidence from all relevant digital sources, including data from phones, computers, messaging platforms, apps, and cloud accounts, strictly adhering to court-approved forensic methodologies. The evidence was then securely submitted to the lawyers and the court, ensuring the integrity of the information.
The Outcome
The case was able to proceed with all necessary facts available to the legal teams. ERMProtect’s involvement ensured that the court and lawyers had access to comprehensive, reliable digital evidence, supporting a fair and informed judicial process.
Mitigating Financial Risk:
How ERMProtect Guided a Major County to PCI DSS v4.0.1 Compliance
The Challenge
One of the largest counties in the nation faced the urgent need to comply with PCI DSS v4.0.1, a complex and evolving set of security standards for payment card data.
The Risk
Failure to comply with PCI data security standards exposed the county to significant risk of financial penalties, including recurring monthly fines from payment processors and substantial charges per card in the event of a data breach. Beyond financial consequences, reputational damage and operational disruptions were also at stake.
What ERMProtect Did
ERMProtect’s consultants collaborated closely with county stakeholders to address the new complex and extensive requirements of PCI DSS v4.0.1. ERMProtect helped the county strategically narrow the PCI scope, provided expert guidance on new mandates such as multi-factor authentication for all access to the Cardholder Data Environment, and ensured the integrity and inventory of payment page scripts.
The Outcome
The county has now achieved full compliance with the latest PCI DSS standard, effectively mitigating both financial and reputational risks. Our collaborative approach not only protected the county from penalties but also strengthened its overall security posture.
What the Client Said
“[ERMProtect has] strong technical knowledge, ability to work with customers of diverse background. All deliverables were exactly as expected in detail and quality.”
What Our Clients Say
Clients tell us they return to ERMProtect year after year because we prioritize long-term partnerships, prioritize their success, and stick around to provide advice, even after the job ends. In appreciation, they have helped us achieve a client retention rate of over 90%.
They took the time to learn how the bank worked and were able to offer extremely valuable insights
International Bank
The services they provided were not limited to the SOW but also included expert guidance on industry best practices, standards, and regulatory requirements to secure our organization’s cardholder data environment.
Large Government Agency
Their assessors are very responsive, detail-oriented and collaborative which helps us with a smooth assessment process and timely completion of deliverables. Their expertise has also contributed to long-term improvements in our security posture beyond just achieving compliance.
Large Transportation Authority
I have chosen to work with ERMProtect again and again because they are complete professionals in a crisis, deploying experienced veteran teams. They have been a valuable partner for both data breaches and litigation support
Big Law
We have worked with ERMProtect for more than 5 years. Their consultants have been superb, very personable, highly intelligent, and very flexible … The deliverables are always top notch.
ERMProtect has been providing services to [our bank] for over 10 years. The firm has expert level knowledge in cybersecurity such as managing data breaches, digital forensics, and other cybersecurity services.
Multinational Bank
They understand cybersecurity both from a forward-looking compliance standpoint, and most critically, in the post-cyber incident investigation, documentation, and analysis phase. They are an excellent group and I cannot recommend them highly enough.
Large South Florida Based Law Firm
[ERMProtect has] strong technical knowledge and all deliverables were exactly as expected in detail and quality.
Large Florida County
We appreciate that ERMProtect offers one-stop solutions to all our cyber and training needs. ERMProtect helps us remain reliable and secure.
-Compliance Officer, Local Bank
The company is passionate about delivering top-tier pre-breach and data breach services efficiently and at a reasonable rate.
National Law Firm Specializing in Cybersecurity
We switched to ERMProtect because our original security awareness training provider was costly and outdated. ERMProtect gave us far more subjects, tracking, SSO integration and fully customizable courses and programs all for less than our original provider.
Financial Institution
ERMProtect has provided quality work that assisted us in internal and litigation matters. I would not hesitate to hire them again.
Large Government
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ERMProtect brings clarity, care, and proven expertise to every client partnership, delivering measurable protection and long-term trust.
