Clear guidance from real experts
Find Answers. Gain Clarity. Stay Secure.
Welcome to the ERMProtect Help Center. Explore common questions about our cybersecurity, compliance, and digital forensics services, or reach out directly if you need personalized support.
Browse by Topic
Find exactly what you’re looking for. Browse by category to get quick, accurate answers about our services and expertise.
Cybersecurity & Compliance
What industries does ERMProtect serve?
We work across more than 40 industries, including finance, government, legal, healthcare, transportation, education, and retail — each with tailored cybersecurity and compliance solutions.
Do you offer PCI, SOC 2 and HIPAA assessment services?
Yes. ERMProtect’s certified experts provide assessments, audits, and guidance for nearly every regulation, law, standard, and framework on the books, including PCI DSS, SOC 2, HIPAA, ISO 27001, GLBA, NIST, CRI, and more.
How do I know which compliance service I need?
Start with a free consultation; our team will assess your current environment and recommend the most relevant and cost-effective compliance path.
What if my organization needs to comply with multiple standards, regulations, or laws?
We save you time and money by automatically mapping evidence collection to other requirements so you can leverage one set of work for multiple compliance needs.
Do you specialize in a certain type of environment?
Our experience is quite broad. We have conducted assessments of every operational aspect of prominent global enterprises (both private and publicly held), hospitals, airports, battlefields, water departments, ports, municipalities, entire states, and large federal agencies, etc.
Security Awareness Training
How often should employees take security awareness training?
We recommend yearly training sessions with ongoing microlearning refreshers to reinforce good habits.
Is your training customizable for our company?
Absolutely. We can tailor content to address your industry-specific threats and include your branding, policies, and more.
Can we track employee progress?
Yes, our platform includes dashboards and reports to track completion rates and training effectiveness.
Can we use our own platform?
Yes, we offer SCORM compliant modules to choose for your LMS.
Does your training include methods to ensure and reinforce learning?
Yes, every module contains tips and quizzes for each individual so you can spot trouble areas.
Digital Forensics & Incident Response
How quickly can your team respond to a breach?
Our digital forensics and incident response team is available 24/7 for emergency situations. You may reach us at our emergency hotline: +1 (786) 266-4245.
What should I do if I suspect a data breach?
Immediately contact our hotline or fill out the incident form. We’ll guide you through containment, investigation, and remediation steps and work seamlessly with your internal team.
Are your investigations PCI PFI certified?
Yes, ERMProtect is an approved PCI Forensic Investigator (PFI) authorized to handle payment card breaches. We are only one of about 20 companies in the world certified by the Payment Card Industry Security Standards Council to investigate credit card breaches.
Do you acquire evidence for litigation and disputes?
Yes, our team acquires evidence from any type of digital device using methodologies that stand up in court. We use industry-leading tools and software to find case-winning evidence.
Have your experts testified in court?
Yes, several of our team members have testified in court. Also, we have been appointed multiple times as the court’s independent forensics expert.
General & Account Support
How can I contact ERMProtect?
You can reach us via our contact form, email, or by phone at +1 (305) 447-6750 during business hours. For emergencies, call our 24/7 incident hotline at +1 (786) 266-4245. We’ll get back within two to twenty-four hours, max.
Where are you located?
Our headquarters are in Miami, Florida, with service coverage across the U.S., Canada, LATAM, the Caribbean, and Europe.
Do you offer international support?
Yes, we serve clients globally, with multilingual support options available.
Still Need Help? Contact Our Team.
Send us a message and one of our experts will respond within 24 hours.